London Midland Parking

Frequently Asked Questions

Permits FAQ

Is my existing Vinci or NCP car-parking permit still valid?	back to top
Yes, your permit will still be valid and expire on the date stated on your permit.

How do I renew my permit when it is due for renewal?	back to top
Simply go to the London Midland parking website and follow the step-by-step instructions. If you have given your email address or registered your details online with Meteor, we will send you a reminder to renew your permit 14 days prior the date of expiry.

I have changed my car/address. How do I amend my personal details?

Simply go to our permits website or call our call centre on 0870 060 4416 to amend any detail. You can make changes to your details by logging in to the website and then click on the [account] menu. If you are changing your vehicle details whilst your permit is still valid, you will have to contact Meteor so that a replacement can be reissued. Please contact us via email here (comments@londonmidlandparking.co.uk), or call 8070 060 4416.

I wish to cancel my season Parking Permit, how do I go about this?

Please log in to your account on the Meteor Permits web site. Under the [Account] menu, you will see a list of all of your purchases. Any current permits will have a 'cancel' link next to them, please click this. An estimate of the refundable amount will be displayed, and a link to a cancellation letter is provided. Please return your permit by post after completing the form. Your permit will be cancelled on the date that it is received by Meteor, and any refundable amount returned to you. Please note that if you made your purchase by credit / debit card, the refundable amount will be returned directly to that account.

I need a VAT receipt for my purchase, how do I obtain one?	back to top
If we have an email address for you, a receipt is emailed automatically to you. If you are making your purchase via our call centre, please request a receipt at the time of purchase.

How do I purchase and use an e-ticket for daily and weekly parking?

Simply go to the London Midland parking website or call our call centre on 08700 60 44 16 and follow the step-by-step instructions for purchase. Once you have paid for your purchase you will be emailed an e-ticket for reference. You do not have to display your e-ticket in your car window. Following your purchase, your vehicle registration number will be automatically recognised after entry to the car park.

Why have you withdrawn the flexible multi entry permits from barrier entry car parks?

Demand for parking at London Midland stations is very high. Occupancy at stations along this route is running at 100% or close to it on most weekdays.

London Midland is committed to investing in car parking facilities at its stations. Increasing capacity is an important part of this, enabling London Midland to accommodate the anticipated growth in demand over the coming years.

Specifically in the case of Berkhamsted*, the plan is to increase car park capacity, currently at over 90% occupancy, by 187 spaces to a total of 571 spaces. This expansion is due to happen within the next 15 months.

Continued...... Please click here to download the full report

I’ve paid for the car park for today, but have to stay away overnight. How do I pay for my ticket for the second day?	back to top
You can purchase a daily e-ticket through our web site or from our call centre for the second day’s parking charge. Following your purchase, your vehicle registration number will be automatically recognised after entry to the car park

How many cars can I have on my permit?

The maximum number of vehicle registration numbers you may display on your permit is two. You will require a permit holder for both cars - these are available by request. You will be required to place your season permit into the permit holder of whichever car is being parked at the station. Failure to display your current permit will lead to a Parking Charge Notice being issued. When using e-tickets, only one number plate is allowed which you will have to select at the time of purchase.

Parking Charge Notices FAQ

How do I pay my PCN?	back to top
Simply click on the [Pay PCN] link in the menu above. You will be redirected to Meteor's PCN payment site. Please make sure that you have your PCN serial number and registration number details to hand.

Do I get a confirmation that my PCN has been paid?	back to top
Yes, as long as an email address has been supplied, a receipt is emailed to you automatically.

How do I challenge a Parking Charge Notice (PCN) that has been issued to my vehicle?

If you believe that a PCN should not have been issued to your vehicle, you can appeal to Meteor. The appeal must be received by Meteor in writing within 7 days of the PCN being issued.
Appeals should be sent to our appeals team. Alternatively, your appeal can be sent to: London Midland Parking, Meteor Parking Ltd, Maybrook House, 97 Godstone Rd, Caterham, Surrey, CR3 6RE.
Please do not telephone, as we are unable to solve these issues over the phone.

Car Parks FAQ

Are there any other ways I can pay for my parking?

Parking tickets can be purchased from the Pay and Display machines within the car parks. Alternatively you can purchase a pack of 10, 20 or 30 day scratch cards. These are simple to use, just scratch off the day, date and month you intend to park and display in your windscreen. These can be purchased online here. Daily and weekly e-tickets can also be purchased through our web site. Once you have paid for your purchase you will be emailed an e-ticket for reference. You do not have to display your e-ticket in your car window. Following your purchase, your vehicle registration number will be automatically recognised after entry to the car park. You can also purchase your daily and weekly parking tickets from Self Service Ticket machines located at the stations.

How can I find out useful information about parking facilities at my local station?	back to top
Simply log on to www.londonmidlandparking.com and click on the selected station car park to obtain general information of parking facilities available at that particular station. Alternatively please call 0870 060 4416.

What are you doing to address capacity constraints at London Midland car parks?

We recognise the frustration passengers feel when they can’t find a space in their local station car parks. London Midland has an ambitious programme of car park capacity enhancements across our network. We will be adding over 1,000 spaces through our own direct investment and we will also be facilitating an additional 2,400 spaces through a car park expansion programme to be delivered by Network Rail.

We plan to begin the expansion in 2008, with most schemes completed by 2009.

I drive an environmentally friendly car – is there any discount available to reward me?

London Midland has set itself a range of environmental and sustainability objectives. We have exciting plans to give rail passengers using our car parks a significant incentive if they switch to green, low emission vehicles. Drivers of cars with low CO2 emissions will be able to apply for a 50% discount on their parking, whilst drivers of electric cars will be able to park for free. Look out for publicity at stations and on our website for details of how to apply.