London Midland Parking

Frequently Asked Questions

Permits FAQ

How do I renew my permit when it is due for renewal?	back to top
Simply go to the London Midland parking website and follow the step-by-step instructions. If you have given your email address or registered your details online with Meteor, we will send you a reminder to renew your permit 14 days prior the date of expiry.

I have changed my car/address. How do I amend my personal details?

Simply go to our permits website or call our call centre on 0870 060 4416 to amend any detail. You can make changes to your details by logging in to the website and then click on the [account] menu. If you are changing your vehicle details whilst your permit is still valid, you will have to contact Meteor so that a replacement can be reissued. Please contact us via email here (comments@londonmidlandparking.com), or call 0870 060 4416.

I wish to cancel my season parking permit, how do I go about this?

Please log in to your account on the Meteor Permits web site. Under the 'Registration Details' menu, you will see a list of all of your purchases. Any current permits will have a 'cancel' link next to them, please click this. An estimate of the refundable amount will be displayed, and a link to a cancellation letter is provided. Please return your permit by post after completing the form. Your permit will be cancelled on the date that it is received by Meteor, and any refundable amount returned to you. Please note that if you made your purchase by credit / debit card, the refundable amount will be returned directly to that account.

I need a VAT receipt for my purchase, how do I obtain one?	back to top
If we have an email address for you, a receipt is emailed automatically to you. If you are making your purchase via our call centre, please request a receipt at the time of purchase.

How do I purchase and use an e-ticket for daily and weekly parking?

Simply go to the London Midland parking website or call our call centre on 08700 60 44 16 and follow the step-by-step instructions for purchase. Once you have paid for your purchase you will be emailed an e-ticket for reference. You do not have to display your e-ticket in your car window. Following your purchase, your vehicle registration number will be automatically recognised after entry to the car park.

I’ve paid for the car park for today, but have to stay away overnight. How do I pay for my ticket for the second day?	back to top
You can purchase a daily e-ticket through our web site or from our call centre for the second day’s parking charge. Following your purchase, your vehicle registration number will be automatically recognised after entry to the car park

How many cars can I have on my permit?

The maximum number of vehicle registration numbers you may display on your permit is two. You will require a permit holder for both cars - these are available by request. You will be required to place your season permit into the permit holder of whichever car is being parked at the station. Failure to display your current permit will lead to a Parking Charge Notice being issued. When using e-tickets, only one number plate is allowed which you will have to select at the time of purchase.

I’ve bought a weekly ticket from the Pay and Display machine in error, how do I obtain a refund?	back to top
Please contact Meteor Customer Services by e-mail here (comments@londonmidlandparking.com), or phone 0870 060 4416 for further information on submitting a refund request.

I purchased a ticket for today and due to serious disruption to my train service was unable to travel, how do I obtain a refund?	back to top
Please contact Meteor Customer Services by e-mail here (comments@londonmidlandparking.com), or phone 0870 060 4416 for further information on submitting a refund request.

What are the call centre opening hours?	back to top
Meteor’s Customer Services are open Monday to Friday from 0630hrs to 2030hrs by calling 0870 060 4416.

What is a season permit?	back to top
A season permit for parking allows its holder to park for between 1 and twelve months subject to its validity at the car park specified on the permit. The permit can display up to two vehicle registrations but must be displayed in the parked vehicle at all times. Season permits offer better value versus paying for your parking daily or weekly.

How do I park for more than one day?	back to top
If you want to park for more then one day please purchase daily e-tickets for relevant dates in advance from our website. If you plan to park for more than four days, you are advised to purchase a weekly e- ticket as this will be the cheapest option.

Why does a parking ticket expire at 0400 hours regardless of when I purchase it?	back to top
Similar to day train tickets which expire at close of service on the date purchased, a parking ticket expires at the end of the parking day. The parking day closes at 0400hrs hence all tickets will expire at 0400hrs on the day following purchase regardless of the time it was purchased.

Parking Charge Notices FAQ

How do I pay my Parking Charge Notice?	back to top
Simply click on here and you will be redirected to Meteor's Parking Charge Notice payment site. Please make sure that you have your Parking Charge Notice serial number and registration number details to hand.

Do I get a confirmation that my Parking Charge Notice has been paid?	back to top
Yes, as long as an email address has been supplied, a receipt is emailed to you automatically.

How do I challenge a Parking Charge Notice that has been issued to my vehicle?

If you believe that a Parking Charge Notice should not have been issued to your vehicle, you can appeal to Meteor. The appeal must be received by Meteor in writing within 7 days of the Parking Charge Notice being issued.

Appeals should be sent to our appeals team. Alternatively, your appeal can be sent to: London Midland Parking, Meteor Parking Ltd, PO Box 475, Sevenoaks, TN13 9JS.

Please do not telephone, as we are unable to process Parking Charge Notice appeals over the phone.

I have appealed a Parking Charge Notice, what if I disagree with the decision?

In the first instance, all appeals against Parking Charge Notices must be made in writing following the instructions shown on the Parking Charge Notice within 7 days.

If you have received the decision regarding your appeal and are still not happy, this can be appealed once more to Meteor for review by a manager.

If after both these steps you are still unhappy with the handling of the complaint, you can contact the independent rail passenger watchdogs: Passenger Focus or London TravelWatch. Full details concerning these independent bodies can be found at:

www.railpassengers.org.uk

www.londontravelwatch.org.uk

What is the charge for a Parking Charge Notice?	back to top
The cost of a Parking Charge Notice is £90 but this is reduced to £45 where prompt payment is received within fifteen days of the Parking Charge Notice being issued. Failure to pay a Parking Charge Notice within 30 days will result in further action being taken which may add further administration costs to the Parking Charge Notice value.

What happens if I do not pay?	back to top
Meteor works closely with a specialist debt recovery agency to recover any outstanding Parking Charge Notice charges beyond the 30 day payment period. This could ultimately lead to prosecution and additional cost if the fine remains unpaid. Furthermore, Meteor reserve the right to place a wheelclamp on vehicles with outstanding Parking Charge Notices until the amount due has been settled.

Car Parks FAQ

Are there any other ways I can pay for my parking?

Parking tickets can be purchased from the Pay and Display machines within the car parks. Alternatively you can purchase a pack of 10, 20 or 30 day scratch cards. These are simple to use, just scratch off the day, date and month you intend to park and display in your windscreen. These can be purchased online here. Daily and weekly e-tickets can also be purchased through our web site. Once you have paid for your purchase you will be emailed an e-ticket for reference. You do not have to display your e-ticket in your car window. Following your purchase, your vehicle registration number will be automatically recognised after entry to the car park. You can also purchase your daily and weekly parking tickets from Self Service Ticket machines located at the stations.

How can I find out useful information about parking facilities at my local station?	back to top
Simply log on to www.londonmidlandparking.com and click on the selected station car park to obtain general information of parking facilities available at that particular station. Alternatively please call 0870 060 4416.

What are you doing to address capacity constraints at London Midland car parks?

We recognise the frustration passengers feel when they can’t find a space in their local station car parks. London Midland has an ambitious programme of car park capacity enhancements across our network. We will be adding over 1,000 spaces through our own direct investment and we will also be facilitating an additional 2,400 spaces through a car park expansion programme to be delivered by Network Rail.

We plan to begin the expansion in 2008, with most schemes completed by 2009.

I drive an environmentally friendly car – is there any discount available to reward me?

London Midland has set itself a range of environmental and sustainability objectives. We have exciting plans to give rail passengers using our car parks a significant incentive if they switch to green, low emission vehicles. Drivers of cars with low CO2 emissions will be able to apply for a 50% discount on their parking, whilst drivers of electric cars will be able to park for free. Look out for publicity at stations and on our website for details of how to apply.

I hold a Blue Badge; where do I park?	back to top
Dedicated spaces for blue badge holders are provided at all London Midland’s car parks operated by Meteor. The spaces are designed to be in the most accessible parts of the car park and are generously sized to make life easier. In the event of all the blue badge holder spaces being occupied, a valid blue badge holder may park in any other space by displaying their blue badge.

What do I do if a car park Pay and Display machine is not working?	back to top
We do out utmost to ensure that the car park pay and display machines are operational at all times. However, if a fault is present on the machine you are using, please use an alternative pay & display machine (where present), the station ticket vending machine or purchase an e-ticket online or by phoning 0870 060 4416. You must purchase an e-ticket within 30 minutes of parking.

What is the Park Mark scheme?

The Safer Parking Scheme is an initiative of the Associations of Chief Police Officers aimed at reducing crime and the fear of crime in parking facilities.

Safer parking status, Park Mark®, is awarded to parking facilities that have met the requirements of a risk assessment conducted by the Police.

These requirements mean the parking operator has put in place measures that help to deter criminal activity and anti-social behaviour, thereby doing everything they can to prevent crime and reduce the fear of crime in their parking facility. For customers, using a Park Mark® Safer Parking facility means that the area has been vetted by the Police and has measures in place to create a safe environment.

What are Meteors responsibilities?

Meteor Parking Limited are the appointed car park management company for London Midland. Meteor is responsible for the day-to-day operation of more than twenty station car parks across London Midland.

Meteor’s core responsibilities are as follows:

• Processing payment for parking
• Keeping the car parks clean
• Patrolling the car parks
• Provision of information in the car parks

London Midland as the leaseholder and Network Rail as the landlord, also carry various other responsibilities. However, Meteor are always interested in hearing any feedback in relation to the car parks and will pass on issues outside of their control to the relevant parties.